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As an Al Shafai .com user, you are in control of all your travel-planning. We know
you want to remain in control of your personal information as well. As one of the
pioneers in online travel, we realize that earning and retaining your trust is of
paramount importance and it's a responsibility we take very seriously, every day.
That's why we've provided this Privacy Policy, which sets forth our policies regarding
the collection, use and protection of the personal information of those using the
Al Shafai Travel's website. Personal information means information that can be linked
to a specific individual, such as name, address, telephone number, e-mail address
and credit card number.
We encourage you to review our Privacy Policy, and become familiar with it, but
you should know that we do not
sell or rent our customers' personal information to third parties.
Please note that we review our Privacy Policy from time to time, and we may make
periodic changes to the policy in connection with that review. Therefore, you may
wish to bookmark this page and/or periodically review this page to make sure that
you have the current version.
This Privacy Policy explains the following:
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What personal information we
collect from you and how we use it
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With whom (if anyone) your
personal information is shared
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How you can opt-out of receiving
our promotional e-mails
§
How you can update or correct
your personal information
§
What safeguards we have in
place to protect your personal information
§
Other information you should
know about your privacy
What personal information does AlShafai Travel gather from me and how is this information
used?
When browsing our site, you are not required to provide any personal information
unless and until you choose to make a purchase or sign up for one of our e-mail
newsletters or other services as described below. We do not knowingly permit the
site to be used by any person under the age of eighteen and we do not knowingly
collect any personal information from children (meaning those younger than thirteen
years of age). A valid credit card is required to make a purchase on our site.
Making a Purchase
In order to purchase travel and related services through our site, you must provide
us with certain personal information such as your name, your credit card number
and expiration date, your credit card billing address, your telephone number, your
e-mail address and the name or names of the person(s) traveling (if not you). We
may also ask you for other personal information, such as your frequent traveler
numbers. We require this information so that we can process, fulfill and confirm
your reservations and transactions and keep you informed of each transaction's status.
If you are making a reservation for one or more travelers other than yourself, you
will need to make sure that each of these other travelers agrees, in advance, that
you may disclose their personal information to us. For your convenience, we make
certain information about your reservation available to you or other persons authorized
by you to receive such information. For example, if you forgot your flight number,
you or another person authorized by you may retrieve that information from us after
providing information sufficient in our eyes to confirm your identity or that such
other person is authorized by you to receive that information.
Member Registration
If you choose to become a registered member of AlShafai Travel, you must provide
your name, address, telephone number, e-mail address, a unique login name, password,
and password validation, and a password hint to help you remember your password.
This information is collected on the registration form for several reasons including:
(I) personal identification; (ii) to complete air, hotel, car, and other reservations;
(iii) to allow us to contact you for customer service purposes, if necessary; (iv)
to customize the content of our site to meet your specific needs; and (v) to make
product improvements to our site. In addition, we need your e-mail address to confirm
your new member registration and each reservation you transact on our site. As a
AlShafai Travel member you will also occasionally receive updates from us about
fare sales in your area, special offers, NEWS,
AlShafai Travel services and other noteworthy items. However, you may choose at
any time to no longer receive these types of e-mail messages. Please see our
Opt-Out
policy described below for details.
Member Profile
As a Al Shafai Travel member, you can
choose to complete your online profile by providing us with travel preferences,
frequent-traveler or affinity numbers, credit-card billing information, paper ticket
delivery address, and other personal information. This information is primarily
used to assist you in making reservations quickly without having to type in the
same information repeatedly. For example, you can store your airline frequent-flyer
numbers so that when your make a reservation on that airline, we can automatically
pre-fill the frequent-flyer number input box for you.
Newsletters.
AlShafai Travel's Real Deals and other newsletters are optional benefits you may
choose to subscribe to that keep you up to date with the latest special travel deals
and low airfares. Fare watcher tracks the prices of airline tickets to your favorite
places. When the price for one of your favorite trips changes based on your preferences,
Al Shafai Travel will notify you of the change via e-mail. Your e-mail address and
preferred round trip city pairs are necessary to receive Fare Watcher e-mails.
Online Surveys
AlShafai Travel values opinions and comments from members, so we frequently conduct
online surveys. Participation in these surveys is entirely optional. Typically,
the information is aggregated and used to make improvements to Al Shafai Travel
and to develop appealing content, features and promotions for members. Survey participants
are anonymous unless otherwise stated in the survey.
Promotions.
AlShafai Travel frequently sponsors promotions and sweepstakes to give members the
opportunity to win great travel and travel-related prizes. Information collected
by us for such activities can include contact information and survey questions.
We use contact information to notify contest winners and survey information to develop
promotions and product improvements to the AlShafai .com web site.
Third Parties Offering Promotions, Products, or Services
AlShafai Travel may share your personal information with third parties when you
engage in certain activities on our site that are sponsored by third parties, such
as electing to receive information or communications from a third party (such as
a hotel company or a tourism board for a particular destination), or electing to
participate in contests, sweepstakes, games or other programs sponsored in whole
or in part by a third party. AlShafai Travel may
also share your personal information when you respond to promotional materials from
AlShafai Travel and authorize a third
party to use your personal information for purposes such as, for example, sending
you additional promotional materials, providing you a product or service, or entering
you in a contest, sweepstakes or game. We refer to all of these activities and requests
as "Sponsored Activities." When you participate in Sponsored Activities, you will
either be required or requested to agree that AlShafai Travel may send your personal
information (such as, in some cases. Your mailing address or e-mail address) to
the sponsor, and the sponsor may use your personal information in accordance with
the sponsor's privacy practices. In each
case described in this section, AlShafai Travel will only share your personal information
after receiving your consent. You should know that when Al Shafai
Travel shares your personal information with a third party under any circumstance
described in this section, your personal information will become permanently subject
to the information use and sharing practices of the third party, and the third party
will not be restricted by Al Shafai Travel's Privacy Policy with respect to its
use and further sharing of your personal information.
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the
Internet, which we call "session data". Session data consists of things such as
IP address, operating system and type of browser software being used and the activities
conducted by the user while on our site. An IP address is a number that lets computers
attached to the Internet, such as our web servers, know where to send data back
to the user, such as the pages of the site the user wishes to view. We collect session
data because it helps us analyze such things as what items visitors are likely to
click on most, the way visitors are clicking through the site, how many visitors
are surfing to various pages on the site, how long visitors to the site are staying
and how often they are visiting. It also helps us diagnose problems with our servers
and lets us better administer our systems. It is possible to determine from an IP
address a visitor's Internet Service Provider (ISP) and the approximate geographic
location of his or her point of connectivity. We may also use some session data,
such as the pages you visited on our site, to send you e-mail messages (such as
"Good Day to Buy") focused on destinations that you may be interested in, unless
you had previously opted out of receiving such messages.
Cookies
"Cookies" are small pieces of information that are stored by your browser on your
computer's hard drive. There are many myths circulating about cookies, but you should
know that cookies are only read by the server that placed them, and are unable to
do such things as run programs on your computer, plant viruses or harvest your personal
information. The use of cookies is very common on the Internet and AlShafai Travel's
use of cookies is similar to that of such sites as Expedia and Orbitz, as well as
Yahoo!, CNN.com and other reputable online companies.
First and foremost, you can rest assured that
no
personal information about you is gathered or stored in the cookies placed by the
AlShafai.com web site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your
experience at our site. Al Shafai Travel uses cookies to personalize your experience
on our site and with respect to advertisements. As to the former, these types of
cookies allow you to log in without having to type your log-in name each time (only
your password is needed), We may also use such cookies to display an advertisement
to you while you are on our website or to send you a "Good Day to Buy" email (or
similar emails -- assuming you have not opted out of receiving such emails) focusing
on destinations in which we think you might be interested. None of this information
is passed to any third party and is used solely by us to provide you with a better
user experience on our web site. No
personal information about you is gathered through the use of these types of cookies.
A cookie may also be placed by our advertising server. Such cookies are used only
for purposes of tracking the effectiveness of advertising served by us on our site
and no personal information about you is gathered from you by the use of these cookies,
nor is this information shared with any third parties. Similarly, a cookie may be
placed by our third-party advertising companies. These companies may use aggregated
statistics about your visits to this and other web sites in order to provide advertisements
about travel-related goods and services that you may be interested in. The information
they collect does not
include your personal information.
The third-party advertising companies may also employ technology that is used to
measure the effectiveness of ads. Any such information is anonymous. They may use
this anonymous information about your visits to this and other sites in order to
provide advertisements about goods and services of potential interest to you. No
personal information about you is collected during this process. The information
is anonymous and does not link online actions to an identifiable person. If you
would like more information and want to explore the option of not having this information
collected by third-party advertisers, click here.
Most web browsers automatically accept cookies. Of course, by changing the options
on your web browser or using certain software programs, you can control how and
whether cookies will be accepted by your browser. AlShafai Travel supports your
right to block any unwanted Internet activity, especially that of unscrupulous websites.
However, blocking AlShafai Travel cookies may disable certain features on our site
and may make it impossible to purchase or use certain services available on the
site. Please note that it is possible to block cookie activity from certain web
sites while permitting cookies from sites you trust, like Al Shafai.com. Click
here for
more information.
Other
From time to time we may add or enhance services available on the site. To the extent
these services are provided and used by you, we will use the information you provide
to facilitate the service requested. For example, if you email us with a question,
we will use your email address, name, nature of the question, etc. to respond to
your question. We may also store such information to assist us in making the site
the better and easier to use.
With whom (if anyone) will my personal
information be shared?
When you reserve or purchase travel services through Al Shafai.com, we provide to
the airline, hotel, car-rental agency, travel agency or other involved third party
only that portion of your personal information that is needed for the successful
fulfillment of your travel arrangements. We may also share personal information
among our corporate affiliates at Amadeus technology partner. For example, we book
most of our travel services through the Amadeus Global Distribution System, a leading
processor of travel bookings worldwide which is operated by an affiliated company,
and in doing so must provide certain of your personal information to them (as we
would with any other GDS we now use or may use in the future). We use non-personally
identifiable information in aggregate form to build higher quality, more useful
online services by performing statistical analyses of the collective characteristics
and behavior of our customers and visitors, and by measuring demographics and interests
regarding specific areas of our site. We may provide anonymous statistical information
based on this data to suppliers, advertisers, affiliates and other current and potential
business partners. We may also use such aggregate data to inform these third parties
as to the number of people who have seen and clicked on links to their web sites.
Occasionally, AlShafai Travel will
hire a third party to act on our behalf for projects such as market-research surveys
and contest-entry processing, or will contract with a third party to provide co-branded
products, such as a AlShafai Travel credit
card (subject to govt.. Approval). In such cases, AlShafai Travel will provide information
to these third parties specifically for use in connection with these projects. The
information we provide to such third parties is protected by a confidentiality agreement
and is to be used solely for completing the specific project. See "What other information should
I know about my privacy?" below.
How can I opt-out of receiving your
promotional emails?
Our Opt-out Policy
At any time, you can unsubscribe from our Real Deals, Good Day to Buy, or other
newsletter or similar services through the "My Account" tab, accessible through
the "My Stuff" link on the
Al Shafai.com home page. As a member
or promotion entrant, you will occasionally receive e-mail updates from us about
fare sales, special offers, new AlShafai Travel services, and other noteworthy items.
We hope you will find these updates interesting and informative. Of course, if you
would rather not receive them, please click on the "unsubscribe" link in our e-mail,
or follow the instructions in each e-mail message or send us an email on
info@alshafai.com cc:
netbookings@alshafai.com.
Al Shafai Travel reserves the right to limit membership to those who will accept
e-mails. Members will be notified via e-mail prior to any actions taken.
How can I update or correct my personal
information?
At any time, you can view and/or update your Real Deals or other newsletter or our
Fare Watcher service preferences. You can also update your personal profile, which
includes member registration and travel preferences information, through the "My
Account" tab, accessible through the "My Stuff" link on the Al Shafai.com
home page.
What safeguards are in place to protect
the loss, misuse or alteration of your information?
All personal information you provide to Al Shafai Travel is transmitted using SSL
(Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser
automatically encrypt, or scramble, data before you send it to us. In addition,
when you make travel purchases on Al Shafai.com, you are protected by
Al Shafai Travel's Shop Safe
Guarantee.
What other information should I know
about my privacy?
AlShafai Travel contains links to other web sites. Please note that when you click
on one of these links, you are entering another web site for which AlShafai Travel
has no responsibility. We encourage you to read the privacy statements of all such
sites as their policies may be materially different from this Privacy Policy. Of
course, you are solely responsible for maintaining the secrecy of your passwords
and your AlShafai Travel membership account information. Please be very careful,
responsible, and alert with this information, especially whenever you're online.
In addition to the circumstances described above, AlShafai Travel
may disclose member information if required to do so by law, court
order, as requested by other government or law enforcement authority, or in the
good faith belief that disclosure is otherwise necessary or advisable including,
without limitation, to protect the rights or properties of AlShafai Travel or its affiliated companies or when we
have reason to believe that disclosing the information is necessary to identify,
contact or bring legal action against someone who may be causing interference with
our rights or properties, whether intentionally or otherwise, or when anyone else
could be harmed by such activities. In addition, if Al Shafai Travel or substantially
all of its assets are acquired, our customer information will most likely also be
transferred in connection with such acquisition.
What we do NOT do: a warning about "phishing"
We do not and will not, at any time, request your credit card information, login
name, or password, in an unsecure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as
"phishing"
are of great concern to us. Safeguarding information to help protect you from identity
theft is our priority. For more information about phishing, you may want to visit
the Federal Trade Commission at
http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.
This Privacy Policy is effective as of June 21, 2006. We may change or supplement
this Privacy Policy from time to time. Any material changes in the way Al Shafai
Travel uses personal information will be described in future versions of this Privacy
Policy. Privacy Policy changes will apply to the information collected from the
date we post the revised Privacy Policy, as well as to existing information held
by us. If we decide to change this Privacy Policy in a material way, we will obtain
the necessary consents required under applicable privacy laws if we seek to collect,
use or disclose personal information for purposes other than those for which consent
has been obtained, unless otherwise required or permitted by law. If any proposed
change is unacceptable to you, you may request that we remove your personal information
(and/or that of other individuals for whom you made travel reservations) from our
records by sending us email. Of course, you may always submit concerns regarding
our Privacy Policy or our privacy practices via email. Please reference the privacy
policy in your subject line. Al Shafai Travel will attempt to respond to all reasonable
concerns or inquiries within five business days of receipt. You can also write to
us in care of Al Shafai Travel & Tourism Agency,
Omer Bin Abdul Aziz Street
, P.O.Box No.555, Saihat -31972, K.S.A. Attn: Privacy Team.
Thank you for using Al Shafai Travel web site www. alshafai.com
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